We collect business-to-business balances owed by clinics, practices, labs and facilities to suppliers and service providers. We do not collect patient or consumer medical debt.
Why medical & dental supply invoices go unpaid
- Practices closing or changing ownership
- Equipment lease and service contract defaults
- Slow-paying multi-location groups
B2B only
Our healthcare work is limited to commercial debts owed by provider businesses. Patient balances are outside our scope.
These claims are about supplies, equipment, lab services, software and maintenance sold to a practice or facility, so we do not need patient records to collect them. Send invoices and delivery records only, and leave out anything that contains patient information.
Who we collect for in healthcare supply
- Medical and dental supply distributors
- Equipment manufacturers and dealers, including imaging, dental chairs and sterilization equipment
- Equipment lessors and service contract providers
- Dental labs and reference labs billing practices
- Practice software, IT and billing service vendors serving clinics
How provider customers pay, and why they fall behind
Practices and clinics buy supplies on open account and often finance larger equipment through leases or installment contracts. Their own cash flow depends on insurance reimbursement, which can lag by weeks or months, and a practice that is short on cash tends to pay payroll and rent first and suppliers last.
The biggest losses come from ownership changes. A doctor retires and sells the practice, a dental group is bought by a larger organization, or a practice closes and the equipment disappears. The buyer may claim it bought only the assets and not the debts, while the seller has already distributed the sale proceeds. Multi-location groups add another problem: invoices routed to a central office that does not recognize a local order.
Practice and group excuses, and our response
- "The new owners aren't responsible for the old bills." We look at the sale structure. A stock sale usually keeps the debt with the entity, and in an asset sale the purchase agreement or successor liability rules may still reach the buyer.
- "The office manager wasn't authorized to order." Orders placed by staff who regularly placed orders, and accepted and used by the practice, are usually binding.
- "The equipment never worked right." We ask for the service tickets and when the problem was reported, and compare that to the warranty and service terms.
- "Corporate has to approve it." We go to the group's accounts payable with the PO, delivery proof and location details.
Equipment leases and financed sales
Equipment leases are governed by UCC Article 2A in most states, and many commercial leases include a clause that requires payments to continue even if the equipment has problems. Installment sales of equipment are often secured by a UCC filing that lets the seller recover the equipment on default, subject to state rules on repossession and disposition. We review the lease or security agreement and any UCC filing before deciding whether to pursue the balance, the equipment or both.
Credit practices for healthcare suppliers
- Have the practice owner sign the credit application and a personal guarantee
- Ask about any planned sale or merger when credit limits are raised
- File UCC financing statements on financed equipment
- Watch for changes in practice name, tax ID or ownership
- Place accounts quickly when a practice announces it is closing
A typical timeline for practice accounts
Most practice and clinic accounts are worked by phone with the office manager and the owner or administrator, backed by statements and delivery records. Practices that are still operating usually pay or agree to a plan within the first month, often timed around their insurance receipts. If a practice is closing or being sold, we move faster: we identify the buyer and any guarantor, and recommend whether to make a claim in the sale, pursue the guarantee or file suit.
Our contingency rate is set by the balance, from 10% on balances over $500,000 to 30% on balances of $1,000 to $2,999. We remit within 10 business days of funds clearing.
When to escalate to legal
We recommend suit against a practice or facility when it is still operating or has assets we can reach, the account is documented, and the balance justifies court costs. A signed personal guarantee from the practice owner often makes legal action worthwhile even on mid-size balances. You get a written recommendation with the expected cost and approve every step.
Documents that make your claim collectible
- Supply or service agreement
- Invoices and statements
- Delivery or installation records
- Any equipment lease
Frequently asked questions
Do you collect patient bills?
No. We only collect commercial debts between businesses.
The practice was sold. Who owes us now?
It depends on how the sale was structured and what the purchase agreement says. The selling entity remains liable, any personal guarantor remains liable, and in some cases the buyer is too. We check state filings and the sale facts to decide who to pursue.
Do we need to send patient information to collect?
No. Supply and equipment claims are proven with invoices, purchase orders, delivery records and agreements. Please remove patient details from anything you send us.
Can you collect on a defaulted equipment lease?
Yes. We review the lease for the payment, acceleration and return provisions, demand the past-due amounts and, where the lease allows, the balance or return of the equipment. If suit is needed, legal escalation is billed at 30 to 35% contingency with your approval.
A multi-location group says each office pays separately. Who do we pursue?
We look at who signed the credit application or supply agreement and which entity each location operates under. If the group signed centrally or guaranteed the locations, we go to the group's accounts payable with the full statement.
Where we collect for medical & dental supply businesses
Owed money by a business?
Place an account in three minutes. No recovery, no fee. Rates from 10%.